Individual treatment and support

KeepingWell NCL provides quick access to free 1-1 wellbeing conversations and assessments with our specialist, multidisciplinary practitioner team. This service is independent and fully confidential.

Hub practitioners can help you think through your difficulties in the consultation, or help refer you on to the right support for you using our links to specialist 1-1 services.

This service is open to staff working in any role in health and social care in North Central London. 

You can find out more about the service and how to refer below. 

GIF of two stylised, purple steaming cups or tea with the text 'Need to talk?' above. A teabag label swings back and forth from one of the mugs.

Referring yourself or a colleague for 1-1 support

We accept self-referrals from staff working in any role health and social care, who live or work in the boroughs of Camden, Islington, Barnet, Enfield and Haringey.

You can refer or request an initial conversation via our online health chat or by emailing our team at keepingwell.ncl@nhs.net. Simply let us know in your message or email that you are making a self-referral for 1-1 support.

You can request a conversation to help talk through what support you may need, or you may already know that you would like to be seen in a specific service that we offer. Please see our service-specific information below to find out more about referring yourself to a specific service. If you’re not sure about your referral or about referring a colleague, you can always contact our team via our email or chat box to talk about it first.

Please note that if you know that you would like relationship counselling, you can refer yourself directly via the Tavistock Relationships website rather than making an appointment with the Hub first. Please see the service-specific information below for more details

After you request a consultation or assessment via email or the health chat, one of our Hub Practitioners will get in touch with you to arrange a time to talk about how we can support you. Normally, a Hub Practitioner will be in touch with you within a couple of days at the most. 

The initial call with your Hub Practitioner will last roughly 50 minutes. Our practitioners have an expert knowledge of resources, techniques, and the services available to support your wellbeing, and they may discuss a range of options with you. They will talk to you about what you have been finding difficult, and will ask you for some details to ensure they offer the right support/services for you, such as your gender identity, the organisation you work in, and how you define your ethnic background.

Our service is independent and strictly confidential. We will not share your information with your employer or anyone else without discussing it with you first. 

After your initial conversation, the Hub Practitioner will usually arrange a 4-week follow-up call to check in with how you are managing and whether you require any additional support. 

You might find it is enough to talk through your difficulties with someone who listens and can help think about how to support you. Alternatively, you may decide with the Hub Practitioner to seek further support through referring to one of our treatment pathways or another support service. The Hub Practitioner will support you with this.  

If you find you need further support after your final follow-up call, you can always contact the Hub again in the future. 

We know that wellbeing at work can be especially impacted by particular experiences of aspects of our identity, such as our ethnic background, sexual orientation, gender identity, age, or having a disability. We are here to support our staff with this.

You can choose when to let our practitioners know about difficulties specific to your protected characteristic(s), for instance, in your initial email or during your assessment. Our practitioners can support directly you with your specific concerns and their impact on your wellbeing, and will be sensitive and accommodating to your needs.

They can also refer or signpost you to support services specific to your concerns, such as our Intercultural Therapy pathway or another specialised external organisation.

We accept self-referrals and referrals from Wellbeing Leads and managers on behalf of colleagues they are supporting. Please ensure that you have discussed with the colleague you are supporting and acquired their permission before passing their details to the Hub. 

After an initial triage process, our practitioner will usually contact the staff member you are referring to offer them an initial consultation or assessment, as in the case of a self-referral. 

For referrals to our Intercultural Therapy and Complex PTSD pathways, there is also the option to skip this assessment process through a paper triage. For this fast-track, we will require a record of a full assessment completed by a clinically trained mental health professional, usually acting in a Wellbeing Lead or Wellbeing Champion capacity.  

This assessment must also include completion of our Minimum Data Set: 

  • Full name 
  • Date of birth 
  • Gender 
  • How does the staff member define their ethnic background? 
  • Did the staff member work in critical care during the pandemic? 
  • Organisation 
  • Job role (optional but helpful) 
  • Contact details (email and/or phone number) 
  • Contact preference (email or telephone) 


Please ensure that you refer to our referral guidance documents for detailed information on referring to each pathway. 
 

Please note that our Complex PTSD pathway in particular offers treatment for a very specific set of needs which often requires expert knowledge and experience to diagnose. For this service, staff members may need to be assessed further even with a complete referral, and may ultimately be referred to more appropriate trauma-informed services if necessary. Referrers are advised to make this clear to staff members at the point of referral in order to manage expectations.

Our specialist 1-1 support links

The NCL Hub provides rapid access to three services: Intercultural Therapy, treatment for Complex Post-Traumatic Stress Disorder, and Relationship Counselling. We also have strong links with NHS Practitioner Health and local IAPT services, which enable health & social care staff in any role to be seen through this service for a variety of needs including traumatic experiences.

Our Intercultural Therapy Pathway is a rapid-access treatment pathway delivered through Nafsiyat Intercultural Therapy Centre.  

Nafsiyat provides accessible psychotherapy and counselling to people from diverse religious, cultural and ethnic communities in London. The Nafsiyat team is made up of experienced psychotherapists and counsellors from diverse backgrounds, who are sensitive to the particular therapeutic needs of cultural minority groups. The center provides short-term intercultural therapy in over 20 languages. 

Please note that staff must be referred by the KeepingWell NCL Hub to access this service. Staff may be referred via an initial consultation with a Hub Practitioner or via triage of a detailed assessment completed by a qualified mental health practitioner (please see ‘Can I refer a colleague?’ for more information). 

View or download our referrals guidance document for more info. 

Find out more about Nafsiyat via their website. 

In demanding times, relationships of all kinds can come under pressure, and have an impact on our wellbeing at home and at work. Free, flexible, online relationship support is now available for health and social care staff, to support you when your relationships come under stress. 

This service, provided by Tavistock Relationships through the KeepingWell staff wellbeing Hubs, offers 3-5 online therapy sessions for couples or individuals. The sessions will focus on strengths in the relationship, to help couples or individuals recover, hold onto their resilience, and provide the space you may need to work through challenges and demands. 

“I felt I was going around in circles with my partner and now I feel like we are moving forward. I feel acknowledged and heard due to having another person with us during challenging discussions.” 

Staff can self-refer directly to this service, without an initial consultation through the Hub. 

View or download the flyer to find out more.

Register for this service via the Tavistock Relationships website. 

About Tavistock Relationships 

Tavistock Relationships is a non-profit organisation with an international reputation as a leading training and research center in therapeutic and psycho-educational approaches to supporting couples. They provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

Find out more about the service via their website. 

Delivered through the world-renowned Traumatic Stress Clinic at the Camden and Islington NHS Foundation Trust, this pathway provides rapid access evidence-based psychological treatment for staff experiencing complex post-traumatic stress in the context of the Covid-19 pandemic.  

This will usually be caused by experiencing multiple and prolonged traumatic events in the context of the Covid-19 pandemic. However, this may also include or be exacerbated by having experienced other traumatic events, for instance during early life. 

Please note that staff must be referred by the KeepingWell NCL Hub to access this service. Staff may be referred via an initial consultation with a Hub Practitioner or via triage of a detailed assessment completed by a qualified mental health practitioner (please see ‘Can I refer a colleague?’ for more information). 

View or download our referrals guidance document for more info. 

Find out more about the Traumatic Stress Clinic via their website. 

The KeepingWell NCL Hub also has strong links to Practitioner Health. Though the Practitioner Health service usually only accept referrals for staff members in specific roles, our relationship with the Practitioner Health service means we are able to refer any staff member working in health and social care in North Central London, in any role, to Practitioner Health Services. This includes social care staff.

These services are one of the many support services your Hub Practitioner may consider with you during your initial consultation or assessment. 

You can find out more about NHS Practitioner Health services via the NHS Practitioner Health website. 

Please note that staff must be referred by the KeepingWell NCL Hub to access this service. Staff may be referred via an initial consultation with a Hub Practitioner or via triage of a detailed assessment completed by a qualified mental health practitioner (please see ‘Referring a colleague or other staff member’ above for more information). 

We have strong links with our IAPT partners across NCL, and Hub practitioners have ‘trusted assessor’ status enabling us to refer directly to IAPT step pathways.

These services are one of the many support services your Hub Practitioner may consider with you during your initial consultation or assessment. 

Please note that staff must be referred by the KeepingWell NCL Hub to access this service. Staff may be referred via an initial consultation with a Hub Practitioner or via triage of a detailed assessment completed by a qualified mental health practitioner (please see ‘Referring a colleague or other staff member’ above for more information). 

Any questions?

If you would like to discuss making a referral for yourself or a colleague, please contact our team via our online health chat or email us at keepingwell.ncl@nhs.net